Return Policy

EXCHANGES

If you receive a product and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order details within 10 days of receiving the package.

Items must be returned in the original condition they were received, along with any tags or packaging. Return shipping costs are the customer’s responsibility. International customers will also be responsible for any duties and taxes that may apply.

RETURNS

In the unlikely event that you are not satisfied with your purchase please email us at contact@jmusslewhite.com within five days of receiving your order. A refund is available provided the product(s) is returned in new, unused condition. The buyer is responsible for return shipping.

Products that are ineligible for return include:

- Custom or commissioned items

- Sale items

Returned goods are your responsibility until they reach us, so please make sure they are packed properly so they do not get damaged on the way. All goods will be inspected on return. Refunds will be credited back to your original method of payment and will post approximately three days after the date of processing.

DAMAGED GOODS

If a product you receive is damaged, please contact us with your order details within 48 hours and include a photograph of the damage and a replacement will be provided for the defective item.